State Farm Auto Insurance Practice Test

What should be done if there is a discrepancy found between the prospect’s information and the MVR?

1. Ignore the discrepancy and continue quoting

2. Proceed to quote with the prospect's initial information

3. Edit the MVR with the correct driver information

4. Gather additional details from the prospect

The correct answer is: Gather additional details from the prospect

When a discrepancy is found between a prospect's information and the Motor Vehicle Report (MVR), gathering additional details from the prospect is essential. This approach helps ensure that all information is accurate and up-to-date, which is crucial for assessing the risk and providing an appropriate insurance quote. This step allows the insurance professional to clarify any misunderstandings or inaccuracies that may have led to the discrepancy, such as differences in reported driving history, vehicle information, or personal details. Addressing these discrepancies not only helps maintain the integrity of the underwriting process but also fosters transparency and trust between the insurance provider and the prospect. Additionally, correct and complete information is vital for underwriting, as it influences coverage options and premiums. Without verifying the prospects' details, the insurance provider runs the risk of quoting based on incomplete or incorrect data, which could negatively impact both the insurer and the insured later on.