State Farm Auto Insurance Practice Test

What should a policyholder do if they need information not provided by the agent?

1. Contact a different insurance company

2. Check their claim status online or on the mobile app

3. Wait for the claims adjuster to call back

4. Ask friends for advice on how to proceed

The correct answer is: Check their claim status online or on the mobile app

The appropriate action for a policyholder seeking information not provided by their agent is to check their claim status online or through a mobile app. Many insurance companies provide modern digital tools that allow policyholders to access real-time information regarding their claims, policies, and additional services. This approach not only enhances convenience but also empowers policyholders to manage their insurance matters independently and efficiently. By utilizing the online or app-based platforms, they can quickly find the necessary information without unnecessary delays or reliance on other parties. Other methods, like contacting a different insurance company or waiting for the claims adjuster to call back, may not directly provide the specific information needed and could delay resolution. Seeking advice from friends may also not be beneficial, as their experiences might differ and not be applicable to the policyholder's situation. Therefore, leveraging online resources is the most immediate and reliable option.