State Farm Auto Insurance Practice Test

What should you do if you have questions about your claim?

1. Contact your insurance agent for assistance

2. Wait for the underwriting department to reach out

3. File a new claim

4. Contact the claims department directly only

The correct answer is: Contact your insurance agent for assistance

Contacting your insurance agent for assistance is the best course of action when you have questions about your claim. Your insurance agent is trained to help you navigate the claims process and can provide you with the information you need. They typically have a comprehensive understanding of your policy and can clarify any uncertainties you might have. Agents act as advocates for policyholders and can facilitate communication with the claims department if needed. Choosing to wait for the underwriting department to reach out may result in unnecessary delays, as they are not typically involved in the claims process once it is initiated. Filing a new claim would be inappropriate if you are seeking clarification or assistance with an existing claim. Additionally, while contacting the claims department directly is an option, starting with your insurance agent establishes a more personal line of communication and could streamline the process, as they can directly address your concerns or escalate the matter as necessary.