State Farm Auto Insurance Practice Test

What should you expect after filing a claim?

1. No further communication from the insurance company

2. Regular updates and follow-ups from your agent

3. An immediate payment of the claim amount

4. A decision to deny the claim

The correct answer is: Regular updates and follow-ups from your agent

After filing a claim, one should expect regular updates and follow-ups from the insurance agent. This ongoing communication is a critical part of the claims process, as it helps to ensure that you are informed about the status of your claim, any additional information that may be required, and the steps that will be taken as the claim proceeds. Regular interactions with your agent provide transparency, allowing you to understand the timeline and actions being taken, which can alleviate frustration and uncertainty during what is often a stressful experience. While it’s important to note that not all claims may be approved quickly or without questions, proactive outreach from the insurance company reflects their commitment to customer service and helps build trust between the insured and the insurer.